NRL FEDERAL CREDIT UNION CHOOSES CUBUS SKIP-A-PAY
Fits seamlessly with the Fiserv DNA core banking system
LIVERMORE, Calif., June 30, 2015 – Cubus Solutions, a provider of powerful online banking solutions for credit unions, announced that NRL Federal Credit Union of Alexandria, VA has partnered with Cubus to provide an automated skip payment solution to its members. NRL Federal Credit Union has over $447M in assets, three branches and over 20,500 members.
“We had been relying on manual processes to support our Skip-A-Pay program. Although we had streamlined the process, it still involved manual intervention. Unavoidable human error was not only costing time, but money as well. Additionally, the fee on a skipped payment did not come close to covering the costs of the underwriter, loan call center personnel and the local branch representative — all of whom had to approve the skip and/or communicate with the client,” said Nicholas D. Kotsis, VP of Member Services of NRL Federal Credit Union. “We now have an efficient and cost-effective means of automating the process with Skip-A-Pay and have freed up staff time for more member-focused services.”
Skip-A-Pay automates all functions that were traditionally completed by hand, including the qualification process, advancing the due date, updating scheduled payments and charging fees. The software takes the guesswork out of the equation, while eliminating the possibility for human error. Its sophisticated rules engine allows for each credit union to customize the product, applying their own particular criteria to qualify the deferral. Skip-A-Pay takes the entire decision making out of the staff’s hands so they can concentrate on other initiatives. In addition, its automated reporting allows NRL Federal Credit Union to track skipped payments and fees, calculating ROI on demand.
Skip-A-Pay is easily incorporated into the Fiserv DNA core banking system, turning a laborious, time-consuming procedure into three easy steps for the consumer. The approval, or decline, is processed quickly and is automatically transferred to the credit union’s general ledger. The software drastically reduces the time to approve the skip and complete the necessary paperwork. This is not only a cost savings for the credit union, but a massive convenience for members.
“Skip-A-Pay frees up employees so they don’t have to spend time doing research and making decisions and can spend more time servicing members. There’s huge value to this which can’t be measured in monetary terms,” said John-Ashley Paul, president of Cubus Solutions.
For more information on Cubus Skip-A-Pay, click here.
About Cubus Solutions
Cubus Solutions is headquartered in Livermore, California, and provides a powerful online banking platform for credit unions that integrates online banking, payments and finance management in one single interface. Cubus and its online banking platform were built by executives and engineers with decades of combined experience with core data systems and the banking industry. Cubus is a trusted solution provider with nearly a dozen years of proven success with its clients. For more information visit www.cubussolutions.com.
Cain Communications for Cubus Solutions