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Cubus Solutions Newsletter: October 2017

AI Use Set to Explode

While tech giants tend to hog the limelight on the cutting-edge of technology, artificial intelligence (AI) in banking and other financial sectors is showing signs of interest and adoption – even among the inflexible banking incumbents. AI has been hailed as a technology that can impact a number of areas – from using data to make more informed decisions for customers to having robot assistants that could answer questions. According to a survey of 600 bankers by Accenture, 76 percent think that in the next three years, the majority of banking organizations will deploy AI interfaces as their primary point for interacting with customers. Look at AI as a solution to get more reliable insight, the right answer to the right question at the right time in support of the person sitting in a call center or in the branch. This is about automating all the routine transactions, and then really spending time with customers on the things that matter. Here’s a quick read on ways that AI can be used to inquire, engage and delight members.

~John-Ashley Paul, President/CEO

Ashland Credit Union Goes All InWith innovation slowing on their online banking platform, Ashland reached out to us earlier this year about Cubus One. Fast forward: we beat all the other contenders! Ashland has signed an agreement not only to use Cubus One, but they will be integrating Skip-A-Pay, Quick Pay, A2A and P2P transfers, alerts, and electronic statements and letters. Ashland Credit Union has over $223M in assets and over 31,000 members. We welcome Ashland to the Cubus One club! See the full press release here.
Release 3.2 – Mobile First Alerts, Statements and Letters now in Beta

The new responsive design is now officially in beta at TrueSky and IBM Southeast credit unions. Members can view, set-up and manage notifications from the web or mobile devices with this new responsive layout. If you’ve got Cubus Alerts, Statements or Letters, contact us to coordinate getting set-up.

Resurgence in Loyalty and Rewards

Consumers like rewards more and more each year. Rewards rank as the most attractive benefit a card can offer, far outpacing other features like interest rate, issuer’s brand, style/design of the card, and flexible payment options. The good news? If your rewards program offers the right rewards, it’s likely that you can charge consumers a higher interest rate. Many of you are in the planning stages for products and services needs for next year. We’ve got loyalty checking, points and rewards programs and more. We’re always happy to do a demo and give you some best practices from our current clients. If you’re looking at your rewards programs and want to change it up, let’s talk.

What We’re Reading
Tap Into the Amazon Business Model. The Amazon model offers lessons for credit unions that do mortgage lending. This article looks at the factors in Amazon’s success and how they can apply to your mortgage lending operation.

Read the Article

How Does Your Website Measure Up? If your website needs a bit of refreshing, take a look at this article from The Financial Brand which shows you some of the best bank and credit union websites.

Read the Article

Did You Know?
We designed all the Alerts, Statements, Letters, Deposits, Transfers and Cubus Online Banking email templates into a responsive format that is liquid and resizes based on the desktop/web email client or mobile/tablet device used by a member when viewing the emails. In addition, all of the mobile text messages have been optimized to meet the 160 character limit. Select the link below to see images of the same sample email when viewed on a phone and a PC. From this link, you can also see all the Cubus Default Templates.

Notification Templates

Upcoming Webinars Tuesday, 10/10
Cubus Alerts

Thursday, 10/12
Cubus Statements

Tuesday, 10/17
Cubus Loans (Skip & Pay)

Thursday, 10/19
Cubus One Digital Banking Platform

All webinars are held at 11am Pacific Time

Register Now

Contact Us


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