cuAlerts
Case Studies
Member Satisfaction, Operational Efficiencies and the Opportunity to Sell Additional Services
- Fewer issues with accounts
- Faster issue resolution
- Cross-sell other products and services via alert messages
The CUBUS alerts solution lets members customize alert preferences such as when account balances goes above or below a certain level, how many times a day to receive alerts, specific email addresses and more. The alerts also provide an additional opportunity for a credit union to market to its members.
Features & Benefits
Alerts can cover just about every aspect of a member's online banking status and transactions including:
- Account balances - balance goes above or below a pre-defined threshold
- Bill pay - bills are paid or rejected
- Certificate maturity - upcoming maturity dates
- Cleared checks - specific checks or checks that meet certain criteria clear
- Loan balance - loan or line of credit goes above or below a specified level
- Loan payment due - loan payment is due
- Home mortgage - payment is due or past due, balance changes or payments applied
- Statements - periodic statements are available in their online banking account
- Fraud protection - unusual account activity
- Debit and credit cards
- Fraud protection - residential/mailing address, phone numbers, email address or home banking access
- Debit and credit cards - authorizations and transactions posted